First of all, when the customer comes to the factory, whether it is a large company or a small company, the focus should be on our products and services! Our company also warmly welcome customers from all over the world to visit our factory, we will warmly receive!
1. Determine the purpose of the customer's visit to the factory.
Different customers look at the starting point of the factory is different.
(1) Large buyers, looking at the factory is more to look at comprehensive information, including production capacity, whether the production management system is standardized and perfect, social responsibility, product research and development ability, and the willingness of the factory to cooperate. It may be detailed down to how many people you have in your company, the ratio of male to female employees, land use certificates, machine models, sewage treatment, fire safety, etc., very detailed. The execution of factory inspection is likely to be the third-party inspection institution cooperated by the other company, and it may be the office of the other party in China. In short, their factory inspection will be very detailed, and the comprehensive information of the factory accounts for more than or equal to the importance of the professional degree of the salesman. Even before they inspect the factory, they will ask you to fill out the factory pre-inspection form.
(2) The starting point of small and medium-sized customers is slightly different, they are more concerned with R & D capability, willingness to cooperate, factory standardization, etc. For this type of company, factory inspection is relatively simple, and more often they come to China by themselves, or let their partners in China see the factory. This type of company does not check the production capacity and social responsibility relatively much, but pays more attention to the importance of the factory's instruments and equipment, research and development technology, and docking business professionalism will be greater than the comprehensive professionalism of the factory.
(3) One thing in common is that both large and small buyers, most of them want to work directly with the factory.
Some buyers want to reduce the middlemen to earn the difference, and some buyers want to be able to directly docking order requirements with the factory to avoid low communication efficiency and order errors.
2. Garment factory reception customer factory inspection?
Based on the three situations of the first section, it is not difficult to conclude that the various responses of clothing companies in factory inspection will be related to the starting point of customers to look at the factory and the type of company.
(1) Take customers to see the product processing process. How the production line is carried out, how to pay attention to details in each step, how to ensure quality, so that customers have a clear grasp of the quality of your products first.
For example, the garment needs to let the customer know how to customize the fabric, how to control the sample, how to ensure that the quality of the garment is not flawed during the quality inspection, how to ensure that the clothing is stacked neatly in the packaging process, how to ensure that the packaging can ensure that the product will not leak and so on.
(2) Take the customer to the warehouse to see the sample. Let the customer randomly select the sample, and we will inspect it. If the customer wants to see any inspection, we will cooperate with the customer to inspect the fabric quality, so that the customer can see the final inspection result intuitively. If the customer wants to, he can try it on himself.
(3) Take the customer to see the actual operation project. Some companies are doing a part of the system under the operation, can not run alone, then you can take customers to see the actual operation of the project, let customers see how this part in the whole system to play a role. You can also prepare videos, which should have at least one person negotiating on the spot, is your own best, experiment videos, run videos, product videos, etc.
3. Customer factory inspection, clothing company（https://www.syhfashion.com/） how to prepare?
(1) Determine customer visit information in advance, including but not limited to: company name, website, number of people, position, name, purpose and plan of visit.
(2) Confirm the factory before the customer visits, and inform the factory that the staff configuration is orderly. For large companies, consult with the factory to prepare for inspection. Including factory staff standards, signs improvement and update, factory hygiene. It is very necessary for the salesman of the clothing company to accompany the person in charge of the factory and familiarize the factory inspection process twice in advance.
(3) Prepare seats, business cards, computers in the factory, and put cola, fruit, tea and other items in the refrigerator of the factory meeting room in advance. When customers see you voluntarily take the initiative to take fruit, tea, naturally shows your identity and the strength of the company.
(4) Know in advance where the factory bathroom is to avoid temporary customers asking you where the bathroom is.
(5) Give the printed business card to the factory personnel who assist the factory inspection in advance, and when the customer changes the business card, the information is unified.
(6) Confirm the price information in advance, and avoid the factory showing a difficult expression or looking at you and other embarrassing situations when the customer makes the quotation.
(7) The driver to pick up the customer needs to be familiar with the road near the factory, to avoid taking the customer in a circle at the factory gate, our company will welcome the customer visit in the hall and other welcome speech, which will make the customer feel valued, deeply understand our factory strength.
Post time: Apr-18-2024
